Frequently Asked Questions (FAQ)
We specialize in embroidered clothing and accessories, including custom-designed sweatshirts, hoodies, tote bags, and more. Our collections are inspired by themes from literature, seasonal celebrations, and artistic trends.
Yes! Many of our products offer personalization options, such as adding custom text or designs. Simply check the product page for available customization fields or contact us at [email protected] for special requests.
Processing times vary depending on the complexity of the order. Standard orders typically take 3–7 business days to process. Personalized or custom items may require additional time. You’ll receive an email confirmation when your order is shipped.
We accept returns within 15 days of purchase for unused items in their original packaging. Customized items are non-refundable unless there’s a defect. For more information, please visit our Return Policy.
Once your order is shipped, you’ll receive an email with a tracking number and instructions to monitor your shipment. If you encounter issues, contact us at [email protected].
Absolutely! All orders are packaged beautifully in gift-ready boxes at no extra cost. Whether it’s a special occasion or a treat for yourself, we ensure every package is delivered with elegance.
We accept all major credit cards, PayPal, and other secure payment methods. All transactions are processed through a secure payment gateway for your protection.
To maintain the quality of your embroidered products, we recommend:
- Hand-washing or using a gentle cycle with cold water.
- Avoiding harsh detergents or bleach.
- Air-drying for best results.
For any inquiries, please email us at [email protected]. Our team is dedicated to assisting you and ensuring your satisfaction.